• Product Description - for example: lip seal, chevron, bellow, insulator, valve seat. See Product Guide for more information.
• Material Type - for example: PTFE, PEEK - please include any industry standard such as "PTFE GradeA-Type1", or material trade name such as "Hostaflon 1620". Use our Material Selector for further advice on this important matter.
• Drawing - it is so important that we receive high quality drawings - these can be faxed, emailed or sent by post. The dimensions and tolerances must be clearly marked - we cannot quote a job without a clear drawing.
• Critical Tolerances - please ensure that any critical tolerances are marked on the drawing. If you are not sure about tolerances for PTFE and other plastics, please ask for technical advice before placing your enquiry.
• Application - this often helps us in selecting material and manufacturing methods when certain other criteria are not known. For example, it is helpful to know if the component is going to be used in an industrial slurry pump or a jet aircraft.
• Quantity - in order for us to provide the most competitive price, please inform us of the expected usage (e.g. annual / monthly) as well as the immediate order quantity. We can often save you money by supplying economical batch quantities (EBQ's).
• Delivery Requirements - lead times can often vary considerably depending on the quantity, complexity and type of product required. For example, custom-made parts require longer lead times than ship-from-stock items. Also, lead times can vary from time of quoting to the time of ordering - we suggest that you confirm lead times with our Customer Service Team at the time of placing an order.
• Packaging - please state any special packaging requirements you may have. We have a growing number of customers requiring custom made packaging such as blister packs, or packaging direct to their own boxes.
• Target Pricing - many of our customers now provide a 'target price'. We can then give a fast answer - yes or no! This removes the need to shop around and prevents wasted time in re-quoting. We find that an open approach to pricing saves time and strengthens our relationship with customers.
• Shipping - we will quote ex-works or delivered to most areas. Please request your requirements, including full shipping address details.
• Currency - please state the preferred currency - we trade throughout the world and can accept most recognised currencies.
• Terms & Conditions - in most cases our standard terms and conditions apply (please contact us if you require a copy). Extended or reduced terms may be negotiated as part of the commercial contract. New customers / first time buyers are expected to pay on a pro-forma basis until a credit account is established.

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