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Home / Our Services / Customer Service & Sales |
Customer
Service & Sales
Our
Customer Service Team is your first point of contact. We will provide you
with the fastest response possible to any inquiry you may have, commercial or
technical. Here are some examples provided by existing customers as to why they
like dealing with us: |
- We aim to answer pricing
inquiries within 24 hours (large contracts / complicated parts take
longer).
- If we can't provide an immediate answer to any question you raise, we will get back to
you.
- If your order is delayed for
any reason - we will inform you. Our lead times for custom-made parts
are generally the fastest available.
- We hold a broad range of stock items (custom made or standard) which can be shipped immediately.
- Inquiries can be sent by fax, e-mail (including drawings), post, or phone.
- We provide commercial
agreements that benefit both supplier and customer - ranging from credit card
payment through to long term contracts.
- We do not have on-the-road
sales-people knocking on your door - but we do provide full technical and commercial support to any customer as required.
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These are just
some examples that demonstrate what is important to our customers. We hope that
you consider these to be important to your business.
We are always
willing to discuss any aspect of our business to find ways of improving our
service to you.
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